Order Tracking - Events
Use order tracking events to manage the order flow and facilitate the communications between the shopper, the supplier and you. Order tracking events include:
- Event type – each of the event types has a unique purpose and information.
- Event message - entered by shopper, you or supplier depending on who initiates the event.
- Special info for event type such as a Shipping event tracking number or back order due date.
Order Tracking – Sales Order Events
Use Sales Orders & Tracking > New Event to send order tracking events to advise the shopper of the production progress. The shopper receives an email for events initiated by you. For example when a Shipping event is sent, the shopper receives the email advice with the tracking number. If the shopper initiates the event, you receive an email.
Order Tracking – Purchase Order Events
The supplier advises you of the progress of the PO using the event tracking options on the eCatalog. If the event is initiated on the eCatalog, an email is sent to you. You can initiate an event for the PO on the eCatalog and an email is sent to the supplier.
Order Tracking - Sales Order and Purchase Order Events
Pending event is placed when the sales order is placed on the eStore and when the PO is placed on the eCatalog.
Accepted event is posted for a sales order after it is reviewed and ready for production. The PO is created and sent electronically to the supplier eCatalog.
Payment event is used to communicate and resolve payment issues.
Art-Proof event is used to send art, clarify the art instructions and approve proofs. The shopper uses the Art–Proof event to send art if it was unavailable when the sales order was placed. The eCatalog manager uses the event to send proofs for approval.
Production Alert event is used to resolve production issues. When the PO is sent to the supplier a Production Alert event is automatically posted for the eStore sales order.
Return event initiates a Return and assigns an order RMA #. You approve or reject the return and send return instructions.
Shipping event advises that the order is shipped. The supplier posts the shipping event on the eCatalog. The event is automatically posted on the eStore and sent to the eStore shopper. The eCatalog event includes the date shipped, tracking number, quantity shipped and shipping costs. The shipping costs are not sent to the eStore shopper.
Back Order event is used to specify the due date if an item is out of stock.
Invoice event sends an email invoice to the shopper Extra charges are included in the invoice.
Complete event indicates that the order is invoiced, paid and complete.
Canceled event cancels the order. The status of a Canceled order can’t be changed. Canceled orders are not included in reports.